OUR POLICIES 

CANCELLATION

Luxe Lasherie requires 24 hours’ notice via phone call, voicemail or Email to the studio prior to any cancellation or rescheduling of an appointment. Failure to give 24 hours’ notice will result in a cancellation fee of half the amount of the service scheduled charged to your debit or credit card. 

 

FULL SETS

If any Full Set appointment is rescheduled or cancelled less than 24 hours of the original appointment time, a cancellation fee will be charged to the credit card on file. The cancellation fee for a Full Set appointment is half the amount of the scheduled service. 

 

TOUCH UPS

Luxe Lasherie requires that you have at least 50% of your lash extensions intact in order to meet Fill pricing. If you have less than 50%, your lash artist may recommend a Full Set, which may have to be rescheduled to a later date to allot the appropriate amount of time. If you believe you have less than 50% of your extensions, we recommend booking for a Full Set and letting your lash artist assess when you are here.

 

LATE ARRIVALS

If you arrive late we will not be able to extend your appointment time. If you arrive more than 15 minutes late we will have to reschedule and will charge 50% of the appointment fee. Out of respect and consideration for your lash stylist and other customers, please do your best to be on time.

 

SMALL CHILDREN

Luxe Lasherie endeavors to make each guest experience as relaxing and as safe as possible. In order to do so, we politely ask that guests refrain from bringing small children or infants to their appointments. Our technicians are focused on delivering the best possible service and they are unable to monitor young ones while doing so.

 

PETS

Luxe Lasherie does not allow pets or animals in the salon, with the exception of Certified Service Animals.

 

REMINDERS LASH HYGIENE

Please come to your appointments with clean eyelashes. Doing so will not only ensure that your stylist has ample time to complete your service, but clean eyelashes also have the best retention. If you are unable to do so, your stylist can wash your eyelashes for you, however, this will limit the amount of time spent on your fill or full set.

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